Thomas Cook Airlines has apologized to a traveler who claims she was requested to “cover up” or be expelled from a plane due to what she was wearing.
Emily O’Connor wrote on Twitter that while getting ready to fly March 2 from Birmingham in the United Kingdom to the Canary Islands, she was informed by Thomas Cook staff that her outfit – a trimmed best with spaghetti ties and high-midsection pants that uncovered an area of her waist – was “inappropriate” and “causing offense.”
O’Connor had no trouble getting through airport security, but said at least four staff members surrounded her once she boarded her flight, prepared to forcibly remove her from the plane if she didn’t change. In an interview with The Sun, a tabloid based in the UK, O’Connor called the incident “the most sexist, misogynistic, embarrassing experience of my life.”
“A gent two rows behind me was wearing shorts and a vest top and nothing was said to him,” she told the publication.
The woman said she asked other passengers nearby if they were offended by her outfit, to which no one replied. Her humiliation was intensified, she said, when someone from the airline made comments over the speaker about the situation.
It left her “shaking and upset,” she composed.
O’Connor likewise asserts she was badgering by another man on the plane, who yelled, “Shut up you pathetic woman, put a f—ing jacket on.” The crew did nothing in response, she said.
Her cousin at last gave her a coat to wear, yet flight staff did not leave until she “physically put it on.”
She didn’t quickly react to a message from The Post requesting comment
In an announcement to The Post on Wednesday, a spokesman for the airline said Thomas Cooks’s cabin services director spoke with O’Connor personally to offer an apology.
Following an investigation concerning the incident, the carrier says it needs to apologize to O’Connor once more.
“We are sorry that we upset Ms O’Connor. It’s clear we could have handled the situation better,” the statement read. “In common with most airlines we have an appropriate attire policy. This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right.”
Outside of a footwear necessity, the carrier’s strategy determines pieces of clothing with hostile trademarks or pictures, as indicated by a duplicate of the policy sent to The Post. Thomas Cook says passengers who wear inappropriate attire “will not be permitted to travel unless a change of clothes is possible”.